We aim to dispatch all orders within 48 hours of receipt of an order Monday - Friday. So, for example, if you order on a Thursday your parcel should be dispatched no later than Monday.

If your shipping address is mainland United Kingdom we will send your order using Royal Mail. You can select a first or second class service. Once the parcel has been dispatched, we hope that second class deliveries will arrive within 2-3 business days but can take up to 10 days and first class within 1-2 business days but can take up to 7 days.

Yes of course! We are able to ship your order internationally, however prices may vary depending on location and weight of parcel so please contact us at enquiries@helenexley.com to discuss your shipping requirements prior to ordering.

In the first instance please contact us on enquiries@helenexley.com or use the "Contact Us" enquiry form. Let us know your order number and we will begin a trace to establish the whereabouts of your order.

If you believe you have received the wrong product/s or have changed your mind about the product/s please contact us on enquiries@helenexley.com or use the "Contact Us" enquiry form within 14 days of receipt and we will be happy to provide return information. You will receive a refund within 14 days of receipt of the returned product/s.

Please note that goods being returned remain your property until they are received by Exley Publications Ltd. Unless the refund is due to a faulty or incorrect item, your refund will not include P&P costs.